Thoughtful learning experiences for meaningful work.
I design training and learning experiences that help people communicate clearly, navigate complexity, and build confidence on the job.
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Patient Centered Communication
A blended learning experience that helps healthcare staff practice communication skills that support trust, clarity, and patient-centered care.
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De-Escalation
A scenario-based module that helps learners practice navigating tense interactions and see how communication choices can escalate or de-escalate a situation.
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SBIRT: Screening
A short animated demo that models patient-centered language for asking and clarifying sensitive screening questions in a healthcare setting.
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Mission, Vision & Values
A collaborative team experience designed to support reflection, alignment, and shared input around mission, vision, and values.
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Communication & Conflict
A practical workplace learning experience designed to help employees navigate communication challenges and conflict with more confidence and intention.
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Team Resilience & Support
A learning experience created to help healthcare teams reflect on stress, strengthen support, and build more sustainable workplace practices.
Learning should be useful within minutes, not weeks • Clarity is kinder than complexity • Good design respects people’s time •
Learning should be useful within minutes, not weeks • Clarity is kinder than complexity • Good design respects people’s time •
If it doesn’t change behavior, it isn’t training • Scenario-based practice beats passive content • Start with the real problem, not the requested solution •
If it doesn’t change behavior, it isn’t training • Scenario-based practice beats passive content • Start with the real problem, not the requested solution •
Less lecture, more decision-making • Meet learners where they are • Make the right thing easier to do •
Less lecture, more decision-making • Meet learners where they are • Make the right thing easier to do •
Contact Joy
Interested in working together? I’m currently open to full-time, part-time, contract, and freelance opportunities. Reach out — I’d love to connect.